Win more damage claims, before the deadline
Airbnb wants timestamped photos from right after check-out, proof the item was fine before, purchase receipts and a claim within 14 days or before the next guest arrives. HostSorted collects all of it as you go and builds the claim pack for you.
Damage claim protection is included in the Host, Pro and Agency plans and the free trial. It helps you gather evidence; each platform decides its own claims.
A condition report for every stay
Your cleaner’s photos from their schedule link become a condition report for each check-out, with the upload time and a SHA-256 fingerprint of every file. The photos from the previous changeover show how things were before the guests arrived.
Never miss the deadline
The moment a cleaner reports a problem, we email you with the date the claim is due: 14 days after check-out, or before the next guest arrives if that is sooner. Every claim shows a countdown.
An inventory with receipts
Record the things that get broken most, with when you bought them, the price and a photo of the receipt. Tick them on a claim and they go straight into the pack.
One claim pack, ready to upload
Download a PDF with the stay dates, what happened, before and after photos with their times, the cleaner’s notes, the house rules the guest agreed to, the items affected and your quotes and receipts. Use it with Airbnb, Booking.com, Vrbo or your insurer.
- Real photos only: nothing is edited or generated
- An evidence checklist shows what is missing
- Keep a record of the outcome
More features
Get your holiday let sorted this week
Set up your first property in ten minutes, with a guide at every step. Free for one property, no card needed.